Fractional operations · Project delivery · Process improvement
Turn operational complexity into clear, scalable execution.
I help growing service and digital companies improve workflows, implement KPI reporting, coordinate cross-functional projects, and build more predictable customer operations.
Practical operational support without the cost and commitment of hiring a full-time operations manager.
Based in SerbiaAvailable remotelyInternational B2B ready
OPERATING SYSTEMCONTROLLED
01Input
Customer need
Signals, requests, and operational constraints are captured in one clear flow.
02Output
Predictable delivery
Teams see what matters, who owns it, and how execution is performing.
FROM SIGNALTO CONTROLLED EXECUTION
Selected outcomes from operational and client projects
Where clarity breaks down
Your company may not need more tools. It may need clearer operations.
As companies grow, responsibilities overlap, reporting takes too much time, projects slow down, and managers become the connection point for every decision. I help identify the operational causes and build practical systems your team can use.
Unclear ownership
Decisions stall because no one knows who owns the next step.
Operational bottlenecks
Recurring constraints quietly slow delivery and absorb management time.
Fragmented reporting
Important information lives across tools, files, and individual updates.
Missed deadlines
Dependencies and risks surface too late to protect delivery.
Inconsistent experience
Service quality changes depending on the person or team involved.
Founder dependency
Too many routine decisions still require founder involvement.
Current fixed-scope offer
Operational Audit Sprint — €450.
The current public offer is a focused audit of one operational process. Broader work below is available only after a separate discovery and scope review.
01Current fixed offer
Operational Audit Sprint
Review one operational process, identify bottlenecks and ownership gaps, define relevant KPIs, and receive a prioritised 90-day improvement plan.
Deliverables
- Process map
- Bottleneck analysis
- KPI recommendations
- 90-day action plan
- Up to two stakeholder interviews
- 7 business days · up to 14 hours
Fixed sprint price€450 · 50/50
Discuss This Service
02
KPI Dashboard & Reporting
Create a practical management dashboard and a reporting rhythm that gives decision-makers a clear view of performance.
Deliverables
- KPI structure
- Google Sheets or Looker Studio dashboard
- Reporting guidelines
- Weekly review process
AvailabilityCustom scope only
Discuss This Service
03
Process & Workflow Setup
Build repeatable workflows, SOPs, ownership rules, onboarding materials, and task-management practices.
Possible tools
- Jira, ClickUp, or Notion
- Trello and Google Workspace
- Process documentation
AvailabilityCustom scope only
Discuss This Service
04Ongoing support
Fractional Operations Manager
Ongoing operational support for companies that need experienced coordination without hiring a full-time operations manager.
May include
- Weekly operational meetings
- Project, risk, and deadline management
- KPI reporting and cross-functional alignment
- Follow-up on management decisions
AvailabilityCustom scope only
Discuss This Service
05
Customer Operations Improvement
Analyze the customer journey, complaints, escalations, service standards, and internal handoffs that affect customer experience.
Focus areas
- Customer journey
- Escalation flow
- Service standards
- Internal handoffs
AvailabilityCustom scope only
Discuss This Service
06
B2B Sales Operations
Improve CRM structure, pipeline visibility, follow-up processes, reporting, and coordination between sales and delivery.
Focus areas
- CRM structure
- Pipeline visibility
- Follow-up process
- Sales-to-delivery handoff
AvailabilityCustom scope only
Discuss This Service
07
Product Operations Support
Support feedback collection, backlog organization, product metrics, roadmap coordination, and communication between business and product teams.
Focus areas
- Feedback collection
- Backlog organization
- Product metrics
- Roadmap coordination
AvailabilityCustom scope only
Discuss This Service
The €450 sprint starts after written scope confirmation, receipt of the €225 advance, and all required materials. The remaining €225 is due before final handover. Work outside the agreed sprint becomes a separate scope or Change Request.
Verified experience
Experience translated into measurable outcomes.
Selected results from operational, service, and commercial project work.
Operational Reporting
Built KPI dashboards and reporting frameworks using Google Sheets and Looker Studio, improving management visibility.
−30%manual reporting
Cost and Workforce Optimization
Analyzed operational performance and redesigned workforce allocation while maintaining delivery quality.
−20%operating costs
Customer Operations
Improved workflows, onboarding, task allocation, and cross-functional execution.
95%+satisfaction
High-Volume Service Operations
Coordinated workflows across service, culinary, logistics, and management teams.
500+daily outputs
Commercial Project Delivery
Contributed to commercial initiatives associated with a reported 25% increase in campaign revenue.
+25%campaign revenue
Past project involvement included work related to the Bosch, Makita, Henkel, and Hranipex brands. Brand names refer to past project involvement only and do not imply current client or partner relationships, direct contracting, or that every stated outcome came from one project.
How it works
A clear path from operational problem to working system.
Intro Call
We discuss the challenge, goal, team structure, and expected outcome.
Operational Review
I analyze workflows, responsibilities, reporting, tools, and bottlenecks.
Implementation
We introduce practical improvements, dashboards, SOPs, and coordination routines.
Handover or Support
Your team receives documentation, or I continue supporting execution monthly.
BUSINESS OPERATIONS
AE
Available for B2B projectsSerbia · Remote worldwide
About Artemiy
Hands-on operational experience across teams, services, and projects.
Business Operations Manager with 5+ years of experience in process optimization, customer operations, KPI reporting, and cross-functional project execution. My background includes international service environments, high-volume daily operations, and remote commercial projects.
I combine structured analysis with practical implementation: identify the bottleneck, define ownership and useful metrics, introduce a workable rhythm, and help the team adopt it.
Questions
Before we start.
Do you only work with companies in Serbia?+
No. I am based in Serbia and available for both local and international B2B contracts. Most engagements can be delivered remotely.
Can we start with a small diagnostic project?+
Yes. An Operational Audit Sprint is designed as a fixed-scope starting point before a larger implementation or ongoing engagement.
Do you replace an internal operations manager?+
Not necessarily. I can provide fractional leadership, support an existing manager, or own a defined improvement project with a clear handover.
How is the final price determined?+
Pricing depends on scope, the number of teams and processes involved, the expected deliverables, and the level of implementation support.
Start a conversation
Make operations simpler and more visible.
Tell me what is slowing the team down. On a free 20-minute intro call, we can identify the most useful next step.